Effective Date: AUGUST 7, 2023

Thank you for shopping at Prod.Tech. This Shipping Policy outlines important information about the shipping process and delivery of your orders. By placing an order on our website, you agree to comply with the terms and conditions set forth in this policy. Please read this policy carefully before making a purchase.

1. Order Processing Time

Once you place an order, please allow for order processing time. We aim to process orders promptly, typically within 3-5 business days. During peak seasons or promotional periods, order processing time may be slightly longer. Please note that order processing time does not include weekends or public holidays.

2. Shipping Methods and Carriers

We offer various shipping methods and carriers to provide flexibility and convenience for our customers. The available shipping options will be displayed at the checkout page, and you can select the preferred method based on your location and delivery requirements. Our shipping methods may include, but are not limited to, standard shipping, express shipping, or any other relevant options provided by our shipping partners.

3. Shipping Costs

Shipping costs are determined based on factors such as the destination, weight, and dimensions of the package, as well as the selected shipping method. The applicable shipping charges will be displayed at the checkout page before you finalize your order. Any additional fees, such as customs duties or taxes, may be your responsibility and are not included in the shipping charges.

4. Delivery Time

Delivery time refers to the estimated time it takes for your order to reach the shipping address provided. The delivery time depends on various factors, including the shipping method selected, destination location, and any unforeseen circumstances that may affect the delivery process. While we make every effort to ensure timely delivery, please note that delivery times are estimates and not guaranteed.

5. Tracking Your Order

Once your order is shipped, we will provide you with a tracking number and a link to track the status of your shipment. You can use this information to monitor the progress of your delivery. Please note that tracking information may take some time to be updated after your order is shipped.

6. Shipping Restrictions

Some products may be subject to shipping restrictions due to legal or logistical reasons. Such restrictions may include, but are not limited to, hazardous materials, oversized items, or restricted products specific to certain locations. If any shipping restrictions apply to your order, we will notify you during the checkout process, and alternative arrangements or cancellation options may be provided.

7. International Shipping

We offer international shipping to select destinations. Please note that international shipments may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. Any additional charges related to customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for further information about potential fees or restrictions.

8. Address Accuracy

It is your responsibility to provide accurate and complete shipping information when placing an order. Please ensure that the shipping address, including any relevant apartment or unit numbers, is correct and up to date. We are not responsible for any delays, misdeliveries, or undeliverable packages resulting from inaccurate or incomplete address information provided by you.

9. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support as soon as possible. We will work with the shipping carrier to investigate the issue and take appropriate actions to resolve the situation. Please note that resolution times may vary depending on the circumstances and carrier policies.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about any updates.

If you have any questions or concerns regarding this Shipping Policy, please contact us :  https://prod.tech/contact-us/